Sales Manager HR Software

You have overall responsibility for the direction, management and leverage of the Solutions total relationship with target customers, including; service delivery, customer satisfaction, account penetration and commercial management.

Responsibilities
Develop and maintain Territory Business Plan (TBP) under which all activities will operate in collaboration with sales management, pre-sales, marketing and professional services.
Present TBP to relevant senior management (i.e. Sales Director and above) to ensure buy-in and support.
Develop an in-depth understanding of the customer’s/ prospect’s business, structure, practices, challenges and requirements within the context of the customer’s/ prospect’s business sector.
Develop and maintain a long-term strategic Account Development Plan (ADP) for Named/ Target Accounts.
The ADP will include the identification and championing of new or improved offerings to match the customer’s long-term business requirements.
Direct all activities to maximise the share of the addressable market through the provision of services and through the penetration of all parts of the customer’s global organisation. Present ADP(s) to senior management and ensure their support.
Liaise with other departments (e.g. Professional Services, Marketing, Customer Care and third party partners (e.g. Systems Integrators) to create a virtual account team.
Champion the customer’s needs and issues throughout the team. Deliver on-going improvements in customer satisfaction.
Provide direction to ensure efficient application of appropriate resources to progress all issues impacting revenue, new business and customer satisfaction.
Develop business cases, as necessary, to meet the ADP objectives.
Lead, manage and motivate both direct and indirect members of the account team ensuring that they are aligned with the ADP objectives and are fully executing their responsibilities.
Ensure effective implementation and on-going management of customer satisfaction and executive contact programs.
Provide in-depth management reports to ensure effective communication to senior StepStone management of the business relationship.

Business orientated strategic thinker.
Enthusiastic and committed with professional appearance.
Demonstrable high level of energy/self starter.
Comfortable dealing at all levels in an international environment, both internally and externally.
Demonstrably creative.

Our customer is the only global company making talent management solutions work locally. Their goal is to help their customers around the world to implement successful local talent management initiatives that identify, nurture and develop the right people, in the right places, at the right time.

Their multi-cultural background and presence means that they do really understand how to deliver talent management software that works the way the customers work, as individuals and as teams, because no two people, organisations or cultures are the same. They do regard differences as strengths, not as obstacles.

Their passion is intuitive technology that people love to use, creating fantastic outcomes and inspiring careers and therefor they deliver integrated talent management solutions as a service (SaaS), on-premise or hosted from secure data centres worldwide.

The solutions include talent acquisition, onboarding, performance management, succession planning, compensation management, learning management and HR analytics.

Analysts at Gartner and Bersin & Associates rank these solutions among the industry's best.