Account Executive Customer Service

Job Description

Meet Your Team:
The Go to Market Customer Service team is a global team responsible for ensuring that customers maximize the business benefits that they get from using our clients' Customer Service solutions. You are uniquely placed to work with the most innovative customers, expected to quickly become a trusted advisor, and then ensure that they are successful. As a Customer Service solutions seller, you will report directly into the sales organization but enjoy close links with the Customer Service Business Unit through matrix reporting to CS Sales Leadership.

Picture Yourself:
You will be a thought leader, a true partner and a collaborator with clients seeking to reinvent the way they do business. You will work closely with your clients while you educate and guide them on their Customer Service transformation journey.

What You'll Do:
Penetrate new organizations/accounts or radiate within the existing customer base for Customer Service Engagement opportunities and to meet or exceed defined booking targets.
Leverage the challenger selling principles for Customer Service Engagement by providing insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market.
Through training, become deeply conversant in our clients' value propositions for Customer Service, including the technology, differentiators, customer references and solutions to learn how to map solutions to client needs and develop an expertise in Customer Service advantages of our client.
Work and sell with Partners on Customer Service Engagement opportunities.

Job requirements

Who You Are:
Comfortable dealing with senior executives in the contact center, purchasing and other customer stakeholders.
Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations.
Comfortable working in an entrepreneurial, high growth and pressurized environment.
Able to grasp new technology concepts quickly and think creatively.
Able to communicate and organize up, down and across the organization to get desired outcomes.

What You've Accomplished:
Extensive experience selling CRM and contact center applications to large scale enterprises.
Deep understanding of the call center/customer service industry.
Extensive knowledge of the contact center including KPI’s, buyer pain points and experience with current technology platforms and providers.

Company profile

Our client is the leader in software for customer engagement and operational excellence. They are empowering digital transformation at the world's leading companies. Their adaptive, cloud-architected software – built on its unified Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, our client has delivered award winning capabilities in CRM and Digital Process Automation, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

Our Client Offers You:
• Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market.
• The world’s most innovative organizations as reference-able clients.
• Fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries.
• Competitive salary, uncapped commission targets and equity.

InSearch

InSearch is the leading Executive Search agency in the Benelux. We have been active in the Technology sector since 1998 and we are commissioned by prominent organisations to fill positions by means of headhunting. Our focus is on commercial positions ranging from mid career to senior management within the IT industry. InSearch stands for a professional approach that leads to the desired results. Our focus, experience, passion and commitment make us a unique and authoritative Executive Search agency in the Technology sector.

Location

Benelux

Publication date

05-07-2021

Contact person

Sandy Nagelkerken