Customer Success Manager Customer Identity and Access Management services

Job description

The CSM supports the post-sales customer lifecycle as it relates to customer adoption, improvements, expansions and selling Consulting services. You will be the main interface for all service-related inquiries and build relationships with all relevant stakeholders as trusted advisor in order to maintain customer loyalty & customer satisfaction.
Develop and maintain relationships with key decision makers across existing strategic enterprise clients in the Benelux to identify Consulting service opportunities.
Generate demand, positioning, selling and closing Consulting service engagements.
Develop a strong understanding of the customer’s business.
Have intimate knowledge on the client’s current use of our client’s Customer Identity and Access Management platform and advise them on new features they are not using to possibly uncover new business opportunities.
Being the advisor for customers when it comes to digital transformation and Customer Identity and Access Management (CIAM) and take them into changes and improvements.
Work closely with the Account Executive CIAM platform counterpart to develop a joint success plan for strategic customers.
Exceed Consulting services revenue target.

Job requirements

5+ Years experience in a customer facing role, i.e. Account Management or Customer Success Management
Experience in selling Consulting services / Professional services is a must
Experience with large enterprise customers
Excellent interpersonal skills and strong communicator
Highly consultative with savvy business acumen
Persistence to build relationships
Bachelor/Master degree or obtained by experience

Company profile

Our client is an international and fast growing team working on innovative products and consulting services in Customer Identity and Access Management (CIAM). They are listed in the Fab 30 – Coolest Dutch tech companies. Their CIAM platform allows customers such as Coolblue, Aegon, Nationale Nederlanden, Univé, Proximus, Van Lanschot and many others to connect, manage, and engage with their customers while providing top-notch security and a great customer experience. Omni-channel, so it’s suitable for web and mobile.products. The CIAM platform is tailored to the finance industry: banks and insurance companies love their delegated user management, step-up authentication, and integration of public identities. Customers can become GDPR-compliant in record time. And they offer flexible hosting solutions, on-site or in the cloud. The company has a great informal startup feel and many colleagues have an experienced background.


InSearch is the leading Executive Search agency in the Benelux. We have been active in the Technology sector since 1998 and we are commissioned by prominent organisations to fill positions by means of headhunting. Our focus is on commercial positions ranging from mid career to senior management within the IT industry. InSearch stands for a professional approach that leads to the desired results. Our focus, experience, passion and commitment make us a unique and authoritative Executive Search agency in the Technology sector.




Sandy Nagelkerken